Leslie Amaya Review of The Lodge at Vail
AVOID THIS PLACE AT ALL COSTS UNLESS YOU WANT YOUR...
AVOID THIS PLACE AT ALL COSTS UNLESS YOU WANT YOUR VALUABLES STOLEN. My husband and I had a terrible experience here. First of all, the trash was being collected around 5 am on Labor Day and woke us up to the sound of a ton of glass bottles breaking just outside our window. Then later as we were checking out, the valet or front desk people tried to steal my husband's Nintendo Switch. We left our luggage at the front desk to go to the spa for a $350 couple's massage (which we wouldn't have purchased had we known how terrible the customer service would eventually turn out) and we were told the valet would put our luggage in our rental car in the meantime. As we were leaving we were checking to make sure we had everything and couldn't find the Switch. As my husband proceeded to check with the lady at the front desk, a guy from valet approached me and said that he was sure we had it somewhere in our luggage. He also told me a story about someone having lost their engagement ring and she accused them but eventually they supposedly found it. As if telling me not to accuse them (which we hadn't) and urging me that everything was fine and we should just leave. That right there is just suspicious behavior. After being told that lost and found did not have our Switch and it was not left in our room, we were leaving and then realized there was also GUM stuck to the carpet in our rental car on the driver's side. What kind of valet service does that? We returned to demand to know if someone had been using the car overnight and why were we missing our property. Suddenly, lost and found magically had our Switch. Someone had been playing it and hoping we wouldn't notice it was gone so they could keep it. And some manager guy with long hair had the audacity to say to me that gum was easy to remove from carpet, that .."you just have to scrape it off." He told me he was sure his valet guys didn't do it as if telling me that WE did it to our brand spanking new rental car. I left that place livid. Terrible customer service!!!! Needless to say, we will NEVER return to this hotel and I strongly advise everyone against this place.
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