We are locals just wanted a quick staycation, star...

We are locals just wanted a quick staycation, started out rough, check in was ridiculous, really un organized, check in was at 4 didn't get our room till 7. Called before booking to verify all amenities were offered due to covid, mainly wanted to make sure pools were open. Reception verifies pools are open. We chose this resort due to it having 2 pools, to avoid crowding, after getting into our room, we found out 1 pool was closed for maintenance and wouldn't be available during our stay. Rooms were very nice, very clean, easy to navigate resort, we ate at 2 restaurants at the resort, both were delicious, service was good and friendly.