Michael Whiteley

Review of Rotherham Metropolitan Borough...

If I could give a zero I would.

If I could give a zero I would.

Called for advice on renewing my Grandmas blue badge and was told that they would post out the form and then for her to bring it in with her ID etc. and they would sit down with her and go through it. On the morning when I was taking her over I called again and they advised that the Rotherham office would be better as they have more staff and she would be seen quicker... huge mistake. Upon arrival we went to the receptionist who said that she needed to fill the form out completely...why advise her to come in then! Twice! I explained we wasnt comfortable with filling in the form and we could do with some help and advice, I was told that they couldn't do that and she should contact age uk! Complete waste of my morning. Awful receptionist attitude and awful advice when I called and they said to come.

Luckily I never need to go in for myself but I feel sorry for anyone who needs to go in for any reason and see any of the incompetent staff.

In the end I attended Maltby and they sat with her and we filled the form out and paid for the renewal. Why couldn't the Rotherham office do that!