One star is too much for you!

One star is too much for you!

It has been more than 15 days since the lift is out of order, which already started with waiting a part (belt clamp) from overseas (Finland)! And now you're saying that it is going to take another 5 days to wait for another part which probably is not true anyways. We have no trust left in you; you don't honour your commitments, ever.

What kind of a service standard do you have set in your company and who you are working with? The management is unresponsive, untrustworthy and hopeless. How can you not sort out this issue sooner in a city like London, central London? Is this the standard you have set out for the services that you provide? Isn't this a type of issue that you, as a management, should be solving sooner than this?

On top of the lift being out of service for more than 15 days and not being repaired, I have been trying to get information since the beginning which was and still is extremely difficult, plus I'm still waiting for information regarding the scaffoldings for more than 20 days for now! Is it really hard to get in contact with Notting Hill Housing to ask what they are for, what they are inspecting, until when/ what change they are going to be there? It really seems hopeless but please do make promises again to reply to this as well.

I just cannot accept the fact that I'm spending thousands and thousands of pounds on rent and not getting any service, respect or empathy.Can't take it anymore and won't.