GREAT BOAT MECHANICS- I am not at all the type to ...

GREAT BOAT MECHANICS- I am not at all the type to write a review but I felt like I had to in this instance. Greg, with the Marine department is a top notch guy with a top notch crew of mechanics. Finding a certified Evinrude mechanic within 50 miles of my home is not an easy task.

My trim was not responding on my boat so I took it to the other well known Evinrude mechanic around Lake Norman (which by the way was far closer to my house). They told me that they would diagnose it within a couple days and call me. While they seemed plenty nice and knowledgeable, I do genuinely feel like they prioritize their regulars when deciding to service their boats. After a week and a half of them saying "a couple days" I decided to grab my boat and start the process all over with Carolina Coach. All that I ask is an honest appraisal of when you are going to look at my boat!! Don't tell me a couple days if you are too busy so that I don't take it somewhere else......Its called good customer service and should be very simple.

I Dropped my boat off to Carolina Coach at 1pm. Greg called me at 4:30pm of the same day. He not only told me what was wrong with my trim, but had also diagnosed several other knick knacky boat problems that I asked them to look into. I was beside myself when Greg told me that the boat would be ready by noon the next day. Picked up my boat the next day. Trim worked good. I went fishing. Everyone is happy.

From now on I will drive the extra 30 minutes to have my boat worked.....with a smile on my face.
***Please note that I don't at all expect my boat to be fixed within 1 day of dropping it off. I just want an honest appraisal of when its going to be looked at. It could be a week or even 2, as long as Carolina Coach and their team of mechanics are the ones doing the work.