Mhairi Robertson

Review of The Flat

NEVER EVER RENT WITH THIS COMPANY. After all the l...

NEVER EVER RENT WITH THIS COMPANY. After all the letting agent horror stories I have heard, I feel that ours must be one of the worst. This company was nothing but awful from day one of signing our lease. They failed to inform us prior to our move in day that work in our bathroom would not be completed before we moved in, which was bomb drop number one. Thankfully my mum was inside the meeting with us, because they were going to make us go for over a week without a shower and suggested SHOWERING AT A LOCAL GYM... THEN, just one week after we moved in, the entire ceiling in our bathroom collapsed onto the floor - massive safety hazard and complete mould ridden disgrace. And so our saga continued, they at least provided us with a shower at the local convent!!! The supposed compenstation we received amounted to abosultely nothing, which in our opinion was just a ploy for the company to con some students out of money and take us for fools. Following on from this, days after the bathroom was finished , we noticed that they hadn t asked for a new extractor fan to be fitted - so where did they think all the wet and damp air would go? That s right, back into the walls they have just replaced. And while we re on that subject, the workmanship in the bathroom was absolutely awful, never in my life have I seen such a mess. But then what would I know? I m just a students, and The Flat Company like to make students feel like they know nothing. Their customer service is horrendous, their receptionist is a sarcastic nightmare and their director once asked me on the phone and what do you expect me to do about that at 6pm ? Well, I certainly didn t expect to be spoken to like that. They messed us around with about 4 different property managers throughout our time in the flat - supposed managers who couldn t even manage to write an email reply, far less manage a number of properties and their occupants. Oh, and don t be fooled by their apparent professional cleaners that go into the flats prior to move in, I ve seen a local dump cleaner than ours was! Thankfully again our parents came armed with cleaning products to assist in actually cleaning the property. And then, they have the cheek to tell you that you left it less clean than when you moved in... I dread to think the mess these people live in. So, overall, their vile attitudes towards students, their over priced rent for flats that need more than just a lick of paint and awful management left us having one of the worst years at university yet. I would not under any circumstances recommend this flat company to anyone.