This is a response to Shawn Sander's post.

This is a response to Shawn Sander's post.
I am the guy at the front desk and would like to say we are sorry for your inconvenience. It is my job to make sure things run smooth here at Element. Because the stylist you made an appointment with called in sick that day, a call was placed to the number we have on file to make you aware of the situation. I was told a voicemail was left explaining the situation. A response call was never made back to us. I do recall you coming in but all I remember was you asking if there was time for two cuts. It was a busy day being we were short one person. This in turn fills up all available slots to see more clients. I always try to warp time and space to fit in customers like yourself. That was not possible this day. It may seem that people are standing around doing nothing but watching the Spelling Bee but that is not the case. If any of us were able to accommodate you it would have been done. With this industry relying on a time schedule it can become chaotic with unseen variables. We have become efficient at making appointments work out when time constraints come up.
Again I am sorry for this inconvenience and if there is anyways we can accommodate you in the future please give me a call.