I have been with Kaiser my whole life. As with any...

I have been with Kaiser my whole life. As with any hospital, you will sometimes get bad doctors, but on the whole, I have been extremely satisfied with my experience there. I have a lot of medical conditions so see a lot of specialists and have been hospitalized several times. Plus my parents both use Kaiser too. We don't have to fight to get treatments like so many people I know do.

Kaiser was among the first hospital systems, let alone large ones like Kaiser, to get our records put on computer. So every time I see a doctor, that person can access whatever visit records or test results from my past they might need. And they use the computers to make sure there are no errors in giving medicine in the ER and hospital, since they have to scan your wrist band before giving you anything. The doctor types it into the computer in the first place to avoid handwriting errors, and the computer checks that there aren't any interactions among your medications with each new prescription.

I like that I can email my doctors, and now they have phone appointments for some medical issues. I can also view my lab tests online as soon as they become available. Mental health is also part of my coverage. Plus, I usually have to wait only 15 minutes or less to get taken to a bed in the ER at the Sunset facility, opposed to many hours at most hospitals.

No system is perfect, but this is about as close as we can get.