Terrible. I sent an application to change my name ...

Terrible. I sent an application to change my name to match my husband's because I didn't change it when we initially got married. I included all the necessary paperwork along with a check for the $180 amount to cover all potential fees they listed on their website. I checked the box on the application for the option for them to return my certified copy of my birth certificate since I'm from out of state and it's difficult to replace. I also included a note requesting they return it just in case the checkbox was looked over. 2 months later I receive mail with all of what I sent EXCEPT my birth certificate. They only added a post it note that says "$200" with no other explanation. No one to talk to about why there are extra fees or the birth certificate they likely lost.