Tiffany Addison Gaskill

Review of Optimum RV

What a very unfortunate experience that didn t hav...

What a very unfortunate experience that didn t have to be. A big mistake. We purchased a 2018 Road Warrior from Optimum RV Ocala, Florida location in April 2018. Since the purchase date upon brining it home we come across many issues many of which are Major problems such as Dometic Air Conditioners surging, ac clicks and recycles every 4-5 minutes continuous from low to high speeds and the thermostats sticking and giving you a $300 electric bill every month, the refrigerator was not installed properly placing the draining hose inside from behind causing the water drip to leak behind the refrigerator down under to the floor to causing water damage to the floor not mentioning that water drained on to the floor for four months without knowing, awning pulling away from outside wall, decals on the outside exterior bubbling up and causing to peel off, oven and stove regulator bad was not able to use our stove and oven (problem fixed), kitchen window leaking (problem fixed), void in side porch caulking (poor caulking job) causing porch to leak underneath, side porch bolts broke in half causing no bolts to hold together the porch, back toy hauler toilet leakage, bedroom slide leakage, just to name a few and several more minor issues totaling 18 documented problems noted on the list and work orders. Not mentioning we have also purchased the extended warranty as well which I m not sure why now because since purchasing this Road Warrior from Optimum RV in April 2018 it took well over two months to even send a mobile technician out to look over all the issues (which coming from the technician and the management side of the company they didn t see any issues) the mobile technician stated they would have to contact heartland to have them approve then wait for parts to come in. Continue on next review