Kelly Ngo

Review of Calgary BMW

I m giving this review a 5 because of the last exp...

I m giving this review a 5 because of the last experience I got from the specialist (sadly don t remember his name) that was helping me when I brought my car in for an oil change.

My oil light went off, so I booked an oil change. When I brought my car in, and they put my key in to pull up my file, he said that I didn t need the oil change yet.

He took a quick look and noticed that my oil was a little low, so he poured some oil in and it fixed the problem. When I asked he how much for the service, he told me not to worry about it, because it was like half a bottle of oil...which I felt he could have still charged for. But really appreciated that he didn t...and for the cost of a half of bottle of oil to the dealership...that will keep me coming back!

That s what i call great customer experience, especially for a luxury dealership.