Bought one of their TVs from Costco. (We bought it...

Bought one of their TVs from Costco. (We bought it from Costco because we had a good experience with Costco's choice in brands they carry). However, its had what appear to be strange software failures at least twice now. Ok fine, stuff needs repair occasionally--I get that. However, its very difficult to get in touch with Vizio, their support phone is an absolute joke.