I took the 7/15/2019 group tour from the Hilton ho...

I took the 7/15/2019 group tour from the Hilton hotel to Niagara Falls and I'm writing to voice my great displeasure with the condition of the bus. On the return portion of the tour, the A/C of the bus broke in the sweltering heat, and myself and most passengers on the bus were very uncomfortable with the temperature and humidity inside the bus. The A/C had broken down before our last stop (Niagara-on-the-lake) at around 2:45PM, which would have been enough time for the driver to have asked for the A/C to have been fixed, or for another bus to have been brought in. Once we left for Wine tasting, the bus driver said the A/C was broken, and that we would have the option to wait for another bus to come, but it would take too long for the replacement bus to come due to the traffic. He said if we wanted to wait for another bus, we would be on our own.
I'm not blaming the driver of the bus for the condition it was in, but I do believe there was a severe lack of proactivity in trying to remedy the situation on his part.