Fran Ramirez Review of Drawbridge Inn & Convention Ce...
My first stay there the room I got had a broken be...
My first stay there the room I got had a broken bed, that was for one night and i got there late to i didn't complain. The second stay, it was going to be for 5 days. The lady at the desk was very rude, didn't speak, just pointed and made noises. The other lady was folding towels, sheets and blankets on the floor. I believe in telling the truth and only the truth. The owner was very rude so I am not going to hold back.
The room they gave me had 5 lamp shades thrown on the floor, the beds were not made, the toilet had pee all over it and floor as well. The tub was dirty had dirt/mud as well as the floor. The funny (not funny) thing is, this was supposed to be a free upgrade, I needed one bed and this one had too, which was nice to keep my items on. I immediately went to the front desk to complain. She come in, sits on the bed and starts talking to me. Then she proceeds to call the owner, which actually lives at the property. She calls and gets hung up on, and then calls back to get ahold of her and you hear the owner yelling at her. Then she gets hung up on again, so calls back. This time the lady says to the owner he wants a new room .
The new room was just as bad just without the lampshades. To add to that, the coffee maker was broken and got coffee all over my stuff when I used it. On top of that, the fridge and microwave were filled with mold! I mean real mold, not fake mold like the bad kind. I called in to HQ to complain about it. She didn't mention it until my last day when I left my bathroom essentials and she charged me an additional 66.34 for that! I called about it before checkout as I left early that morning. She refused to make it right, refused to do anything but say the room wasn't dirty and that she just did a walk through. It was my first and last day, I would hope by then the room service would take care of everything. I will be adding photos of everything here in a bit. You will be amazed.
DO NOT STAY HERE!
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