JERRY OWENS

Review of Yes Air Conditioning

My original appointment was scheduled for 8-10 am,...

My original appointment was scheduled for 8-10 am, and my girlfriend's appointment was scheduled from 10 am - noon. I received a call shortly after 8 am informing me that my appointment had to be re-scheduled to 10 am - noon (the same timeframe as my girlfriend's appointment). At 11:26 am, my girlfriend called to let me know that the technician had finished her water heater inspection and was heading to my house. He didn't arrive until about 1:20 pm. Once he arrived, Cliff did a great job, but I don't understand why the Dispatcher didn't send another tech to inspect my water heater during the promised timeframe. Because of the very poor performance of the Dispatcher a significant part of our day was wasted waiting for the service to be performed!!