Nate Hopkins

Review of Worcester Charter TV3

This Charter Spectrum Cable Communications locatio...

This Charter Spectrum Cable Communications location is a below average place of service. The long lines here can be attributed to a combination of slow customers and service provision. From the customer end, people inconsiderately talk on the phone while being helped, despite the long lines. The staff are very kind and friendly, but don't move with the upmost efficiency as they ask customers about upgrading their services, when that isn't the purpose of their visit, for example. The store would benefit greatly from tactics to speed up service, such as entering the purpose for a visit at the check-in computer at the front entrance.