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Brian Lam

3 years ago

Good mountain, terrible customer service; If you b...

Good mountain, terrible customer service; If you buy a ski lesson there, they give you a different lift ticket then everyone else gets so beware!! Wasn't told by agent when we bought the tickets that they we're different. I unknowingly put the beginner one on while my friend who had the class had mine on - resulted into them stopping the whole line of people getting on a ski lift and was told I was a beginner and couldn't go on any ski lifts - told them there must be a misunderstanding - very rudely pulled off line and customer service told me to go find my friend on the mountain! 2 hours later after finding her, she also had a terrible experience.... she was told to wait in the wrong area for her class +30 mins later to find out she was told incorrectly to wait in the wrong area along with 5 other people. Totally killed my vacation. BEWARE of which lift ticket you get when you buy if you BUY A CLASS.

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