I found myself very bad with the customer support ...

I found myself very bad with the customer support service on the inr coagulometer since it signaled error E18 not coded in the brochure and despite various reports no one took action to understand what the error was. With risk of coagulation problems related to the use of these tools. After 15 days, no one solved the problem and they limited themselves to replying that the guarantee had expired. Without understanding the importance of a machine error not coded with the risks that can result for the patient.