Had a Termite Fumigation done in March 2017 and sa...

Had a Termite Fumigation done in March 2017 and save for the actions of only ONE employee (Wallace, who has to be single-handedly keeping this company together) it was one of the worst experiences we've ever had with any company for any reason. I would strongly recommend that people considering Prime Termite to instead look at the cheaper (and higher quality service) from Eco Termite, or the more reliable and higher priced Terminix.
In short, our experience was this: we collected a quote from PT and another competitor, and were planning on going with the competitor until we were assured that we could do a certain date (this was supposedly an exception that PT made, though it was clear from the beginning that if we couldn't do that date we'd have to go with another company.) PT's quote was slightly higher than the others but since they said they provided better service and were making an exception for us, we went with it. Big mistake.
From then on, it was a circus just trying to communicate with someone. We'd send emails to the official address, and get responses one to two days later, fraught with typos, frequent confusing errors (on more than one occasion I received an email response with dates, times, or details completely contradicting what we had literally discussed on the phone hours prior) and it seemed very clear that the company wasn't communicating internally with each other. Consequently, I had to make up for this by constantly calling Wallace (because both of the 800 numbers I had been given, including the one on the website) and every time I spoke with him, he was just as confused as I was as to why there's all this miscommunication. Wallace was the only one who ever picked up the phone - out of 25 calls to PT's main number, 2 were actually answered by a human and not an answering machine.
We became very scared the week leading up to the fumigation, as we hadn't received confirmation that all the "ducks were in a row" but had already purchased a hotel for the planned weekend. I had to interrupt several business meetings and events to do Prime Termite's work for them: communicating between the service people and the unresponsive office.
Luckily, we got confirmation about 2 days before the fumigation, and got it all done the weekend we'd hoped. After the subterranian service had been completed the next week (where we also have a suspicion that PT's tech might've broken some of our irrigation pipes, which showed punctures and didn't run properly after that day,) I reached out to the office (left a voicemail after no one answered) requesting to talk to a manager - after all the hullabaloo you would suspect a 5 star rated company might offer you a discount for the inconvenience they caused. After no response to emails or the voicemail, I called Wallace, who said he would "call me back within 24 hours" and let me know one way or another. 4 days later I checked back when I hadn't heard anything. Shortly after, we received an invoice from PT, but no call or word about talking to a manager or offering a discount. I replied to the email, and days later got an EXTREMELY rude and aggressive response, demanding that the invoice be paid in full immediately, and threatening to sue us despite our last communication being "I'll get back to you about the invoice."
I politely responded that such talk was disrespectful, requested and apology and an actual opportunity to talk on the phone with someone who can make a decision one way or another. (Poor Wallace is still the only one picking up his phone at this point) Instead, I receive an email response claiming that "their phone lines are always open" and falsely claimed that we had scheduled service at another home and canceled, and rather than apologizing for the rude tone, said - and I directly pull this from the email, syntax and grammar included: "If there was ,miscommunication with Wallace, it would not matter, since we sent you email" continued: "We could have done nothing and be not liable for fees"
So no, they're not sorry, and have ZERO accountability.