david gazali

Review of AutoNation Toyota cerritos

Highly advise not to do any business with these gu...

Highly advise not to do any business with these guys. We purchased a used Toyota Highlander in August 2019. Fully paid for it. Until today, we still have not received the license plate to the car. Yes the actual license plate. Not the title or registration. We've been driving with temporary plates for the past 7 months. They told me that the license plate was coming from NY hence it takes longer. They told me in January that someone forgot to submit the paperwork for this. It's already April. I understand if it takes a couple of months. But 7 months, seriously. The most frustrating thing is that every single time I call them up to enquire about it, I'd get transferred to a few times only to be hung up on in the end. I even went to the store a few times, and got the same answer every single time, that they're still waiting for it to come from NY. Seriously, it's out of state. Not coming out of country. Some one definitely is not doing their job and it's frustrating as they don't seem to care about their customers once they're paid for it. I called again today and was told the same thing. That they have not received the plates from NY. I'm at my wits end here. I have no other channel hence, I'm writing this review to warn others so they don't make the mistake I did of doing business with these guys. I hope the owner sees this and does something about it. I don't want to put names out there yet. But eventually I feel like I'll have to. Should have read reviews about this place before making purchase. Truly regret it.