Nice appearance, clean, beautiful location, outdoo...

Nice appearance, clean, beautiful location, outdoor & indoor pools, delicious and variety of places to eat on site and food options, Bath & Body toiletries in room. However some areas are in dire need of updating such as the bathtubs etc, Inn hallways & outdoor side entrance areas to name a few. Also, No elevators and TONS of steps. If I had known, I would definitely ask for a room closer to the pool complex, and on the 1st floor! My husband is 67 and I'm 63 and in need of a knee replacement so keep that in mind when booking. I cant imagine how they accommodate handicapped individuals. Also there was a very long walk from our room to the pool complex, even if you are staying in the Inn area. AND you had to literally be standing in line at 8:30 to ensure a shot at getting a chaise and umbrella when pool opens at 9am. Forget about even getting a chair to sit on if arrive at 10. NOT enough pool seating. ALL ice machines were not working as maintenance shut them all down to repair and clean on day 3 of 5 day stay. Also, We asked for a room that you could see the sun set, but instead it was a sunrise after requesting it 3 times and even again upon check in, which we were assured it had a sunset view by the GM Brandon. So if you see this SIr, room 1237 does NOT have a sunset view. There is indeed a pretty sunrise view which I included a pic of with my others. Also, the Reservations center that you must book thru, started alot of confusion when the 1st agent originally did not give us the best price rate which we asked for...and then confused matters more by telling us we could get a "Romantic Package" for only $60 approx more so we upgraded. But after hanging up I saw that the package was nearly $200 more than the best rate which was a 30% off rate if book several days. I had asked for the best rate in the 1st place!?? I had to call back and got a 2nd agent whom was very helpful and corrected it and adjusted the price, but then when our final confirmation email came ( there were several due to the corrections) it still indicated we the still had the Romantic package. The whole booking process must have taken at least an hour. Lots of confusion, which I brought up at check in asking which package we did indeed have, and the GM Brandon was supposed to look into it, but never attempted to get back to us as he promised. We called 2x and he was never available. In his defense, we had mentioned to Brandon that we had not been to this resort since 1998 when we got engaged there 24 years ago! So, he did have a bottle of champagne delivered to our room which was very nice! All in all, we really enjoyed our getaway. And a big kudos to front desk person Corissa whom took care of handling extending our stay for a 4th night, as we did not want to leave lol! And upon our request, she allowed us a late check out on day 5, allowing us to enjoy the pool the day we checked out. All in all, we would go back.