NOT Pet friendly and not customer friendly. I had ...

NOT Pet friendly and not customer friendly. I had the worst customer service at the hotel from check-in to check-out. Firstly I checked in and wasn't informed of the total amount of the ho!d that was placed on my card, which included a $50.00 per day pet fee that I wasn't aware of plus an additional $50.00 per day in addition to the $19.00 per day resort fee. I found out there was a large hold on my account from my card company ,so I called the front desk to inquire about the charges and spoke with the front desk night auditor who failed to listen to my concerns regarding the poor service I received at check-in , and she talked over me from the beginning to the end of the call and was argumentative the entire time and never once apologized for the bad service I received at check-in. She pretty much let me know she and the hotel could care less about me and my pet . Asked what ammenites they have for pets and she said nothing ,we don't have anything for pets we just allow at the hotel. So I asked what the $50.00 pet day pet fee was for and she gave no explanation. It's basically a deterrent for pet owners not to bring pets to this hotel.