This hotel was my worst nightmare. No staff speak ...

This hotel was my worst nightmare. No staff speak English. Very unsafe facilities, very low standard of accommodation. Food is terrible. My children have Coeliacs disease (can't eat gluten) and they were not able to eat. Nothing labelled (even after we emailed to check before we booked and after we arrived our Rep promised this would be corrected). None of the Chefs speak English and have no understanding of cross contamination. The other guests (mostly Russian) were very pushy and aggressive and we saw two fights break out in the pool. Queues for the bar were long and the other guests just pushed in all the time and the staff still served them. The rooms were dated and toilets didn't work and the shower leaked. The children's waterslides were unsafe and we saw lots of people get hurt. The kids club was unsafe and none of the staff speak English. The facilities are not anything like advertised. I would not recommend this hotel to my worst enemy.