I have had nothing but terrible experiences when D...

I have had nothing but terrible experiences when DEALING with this place. That's what it is, by the way; DEALING. You have to deal with their inability to run a functional office. You have to deal with their lack of responsibility regarding customer communications.

The only person who was ever helpful to me for that place was someone I never even saw face to face. She's great and dragged down by the dead weight of this place.