While my husband and I enjoyed our stay at The Lod...

While my husband and I enjoyed our stay at The Lodge at Vail because of the perks of an upscale ski resort, it ended on a terrible note.

On Sunday, February 25th, we left all of our luggage at the front desk from 9:30 am to 6:00 pm while we were skiing. I had placed my jewelry bag inside my makeup bag, inside my backpack, and unfortunately, IT WAS STOLEN FROM MY BAG WHILE IT WAS BEING KEPT IN STORAGE. My wedding band and engagement ring were in there along with a couple of other valuable pieces. We have done thorough searches of our bags, and I am 100% confident that it was stolen during this time frame while in the possession of The Lodge.

The security manager did take steps to do an investigation including reviewing camera footage, but there is no camera facing where the bags are held. Employees were interviewed during the week, but nothing was found. The investigation ended with The Lodge telling me that there was nothing they could do further outside of me filing a police report, which I did. As you can imagine, disappointed is an understatement.

I am posting to warn future guests that because the person who took my jewelry has not been identified, I have to assume this employee is still working at The Lodge at Vail and has access to stored luggage and possibly rooms for cleaning. PLEASE BE AWARE.

We will not be staying here again because the experience was entirely overshadowed by this. At such a highly rated hotel, I would expect that all of my belongings would be safe and secure and that this should not have been an issue.

Jaclyn