I have stayed at this Hotel on many an occasion . ...

I have stayed at this Hotel on many an occasion . I try to make it a special thing to do with my daughters once a year usually around Christmas time. We decided to move it up a little this year , as it was my daughter's Birthday . While booking my reservation I was given a opportunity to get a Marriott credit card . I had had not even taken it out of the envelope and yet I received a bill for 1,000.00 for a two night stay in Indiana.I've never been to Indiana , Obviously not a very secure site . One of the " perks " of this paticular card was to get special perks !! When I made my reservations it went fine . I booked a room and a Spa package. Remember, I was to get a upgraded room , early check ( because we had a spa appointment ) and some other perks ! Well, you guessed it . The room was not ready for early check in . Therefore, we had to move down 7 floors with a view of the roof , it was beatiful. Ha ha . The handle in the bathroom fell off . We had two towels for 4 people.The glass on the tables were sticky and it was just not very clean . We then went to the Spa for pedicures. While I making these paticular reservations it was a joke . I called twice one for pedicures and once for massages for the following day . They had to call me back three times to get it correct . Yep, when we arrived it was completely wrong . Then after our very outstanding pedicures I had to pay . This is where I was basically scolded for having gift cards from Costco ."it's a new system" she said and was annoyed by it .! Not impressed !! The next morning we went for our massages they were of course messed up as well as to who was getting what !! Again while leaving I was scolded because my spa credit was added to my room and that had been paid for already . We checked out before we went to the spa. According to the clerk checking us out she made it clear she was annoyed by this . I guess my point is , is that I have been coming here for years and usually spend a substantial amount of money between the room , restaurants and the Spa. Usually of a 1000.00. I would like to continue this tradition but I might currently be looking for a different place to stay , spend my money and make memories in the future ,

A very disappointed guest !