Elmira Hamdi Review of Mac Assist
Went here to repair my cracked screen on iPhone 7....
Went here to repair my cracked screen on iPhone 7. First time I came, my home button is still working properly and the cracked is at the right top of the iPhone. Waited 45mins for my iphone to be repaired, had to pay extra 10 quid for fast service. After waiting for 45 mins, they give me back my iphone 7, that time I didnt realise that the home button didnt work, what I realised is that the color of my screen was different from before when using the original one, and the screen lagged a few times. I came back to ask why and to exchange it with other screen since they have 3 months warranty. They said that it was the last black screen available and I have to wait til Monday to get it fixed (it was Thursday when I came). At first they assumed that because I use assistive touch, the home button was already broken (obviously not since I use assistive touch to keep my home button from broken easily).
I came on Monday after 4 days using a lagged annoying iphone. Had to wait 30 min to change the screen, but when I came, they just said we have a problem. They said that the home button is "mechanically damaged" and I have to wait for the parts to come for another 4 days and pay another 50 quid to repair the home button. Or they said, they can put back the original screen back and I can go to apple store to repair there and we'll refund your money. I chose to repair it at the apple store because I dont want to wait 4 more days using an annoying iphone. When they bring me back my iphone with the original screen, I was surprised because it was so severe that it has a big hole near the home button. I said that wasnt my old screen. And what they told me was really shocking "you're going to apple to repair the screen anyway right? So it doesnt matter which screen as long as it's original?". Wow that was unexpected. What if I dont get an appointment at the apple store right away and have to live with that nasty iphone for days? Finally, they put back my old screen after I sound a bit angry. I was sure that somehow the home button was broken because it was not placed properly, but they said it was "mechanically damaged" instead and sent me away to apple store.
Luckily, I got an emergency slot at the apple store that day and I got a new screen AND a home button fixed at the same time at THE SAME PRICE if I were chosen to fix it here.
My point is, dont get your screen here because the color on your iphone wont be the same as the original one, they wont be responsible for breaking your home button if something goes wrong, and it is pointless to pay the same price as the original if you can have the original one at apple store. The only good thing about this store is that they fully refunded my money. Sorry for not giving a good review, but that what happened to me.
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