The room was well appointed but disappointingly di...

The room was well appointed but disappointingly dirty the hard surfaces when wiped by my wife the cloth was black with dirt the carpet had pieces from the time of arrival to 3 days later.
Had several disappointing experiences at the restaurants and buffets offered by resort.
My wife had illness symptomatic of food poisoning.Very poor service by the employees in the Cottages restaurant. The last night I waited 34 minutes before a waiter even acknowledged my presence.
Unlike any other Service industry in the world JW Marriots management when made aware of the problems made no attempt to compensate?
I am a member of the Starwood and now Marriott rewards system for a number of years and used a substantial number of points for my stay and will NEVER book another Marriot stay anywhere!