Mario Labella

Review of Universal Studios Orlando

Bad experience with children with special needs.

Bad experience with children with special needs.
Information for Disability pass is not what the offer by website information and customer service phone line.
If you don't buy Express Pass, you are no one in the park.
Staff not trained to treat special need kids and family.
Early entrance doesn't mean you can get to the attractions, you need Express Pass. So why do you get "early" to a park you can ride attractions?

"The park next door" treats families with children with disabilities as special guests. They look forward you have the time of your life.

In Universal, you need to pay to have that advantage.