The customer service is absolutely deplorable. I w...

The customer service is absolutely deplorable. I was calling on behalf of my neighbour during the evening time and was assured the account will be cancelled but I wanted to find out more about why an agent would sign up a man that english is his second language and in a wheelchair, I requested to speak with a supervisor. I was transfer to an another employee who was not a supervisor when I pressed further for his name and title. I hung up and called back another day and I was told there were no supervisors and I would have to call back in the morning to speak with one. REALLY!!! I pressed my luck and called another day and again I was told there was no supervisor in the evening to call back tomorrow. How are you running your call center when there is no supervisor to take calls in the evening?

Update for Owner. Thanks for your caring but you obviously don't have a clue how your call center is being managed as I have been asking for a supervisor call back for the past 4 months and no one will call me back in the evening.