To the Crestview organization, this note is to let...

To the Crestview organization, this note is to let you know what an outstanding job Paul Kuenzel is doing. Paul Kuenzel responded my/our to our Roadside Assistance call for a flat tire. Service Reference Number 75291376. First a little background; Onstar send me a text message to my office and then my wife called me to inform me that the right rear tire was going flat as she was driving home. Having driven Cadillacs for a while and being lucky to not need the service before, my wife and I were both apprehensive as what to expect. I was at work and she was in the vehicle, however she wanted me to call roadside assistance, which of course I did. The roadside assistance process is simple. While I am sorry I don t remember the name of the lady that help us, she was quick, professional, and very helpful as well. She informed us that Crestview responded to our request for roadside assistance and the person s name was Paul Kuenzel. Within a few minutes Paul called me to let me know that he was on his way, including his approximate arrival time. Also per my request Paul contact my wife with his name and when he was scheduled to arrive. Upon arrival he introduced himself and was very courteous. He explained what he was going to do to fix the flat and ensure the tire would be safe for the life of the tire. He ended up plugging the tire and checked and other 3 tires for correct pressure. He also let us know if for some odd reason the repaired tire leaked then he would have to put a patch on the inside. This type of discussion, along with his knowledge, professionalism, while understanding her concern for safety along with taking the time to answer her questions made my wife comfortable. In this day and age of the me first or only about me attitudes and work ethics it is easy to expect complacency. Paul Kuenzel showed us that professionalism is not a thing of the past and it is possible to expect and receive outstanding service with a fantastic attitude and work ethic. Paul even followed up this morning, to make sure everything was still okay. WOW!
Thank you Paul! The plug worked, please continue to supply the great service!
Sincerely Michael and Theresa K.