Seema Singh

Review of Blue Care Network

Called 3-4 times to verify wether my referral woul...

Called 3-4 times to verify wether my referral would be covered by insurance, was told each time that it would be covered, and then the final time I called because my primary care provider said the referral showed they were not in network, the agent was EXTREMELY rude and cruel, and told me I would not be covered. They 90 percent cruel and rude on the customer service line, and their system is obviously flawed. UPDATE: Called back to make sure they hadn't screwed up, and yup the rude person had in fact screwed up. Basically I cried and asked the new person that I just wanted to talk with someone who wasn't going to be rude or mean, they were very kind and did verify that the provider was in network. Bummed that I had to cry and ask for a human on the line to get decent service, but thankful to that one person for now.