Terrible customer experience and very disorganized...

Terrible customer experience and very disorganized as far as appointments go!
I finally resorted to contacting the owner about my concern with getting scheduled and he set me an appointment at the wrong location (him and his office manager were on the call with me) I showed up for my appointment which I scheduled before a busy work day and still wasn t able to get seen because they had no provider.......
There are many places that offer what they offer so I would highly recommend selecting another business if you want a good guest experience. Which you should expect when paying for it!!!!
I m highly disappointed! I liked the services and products they offered but I dreaded having to come in because the vibe was not ideal.
I was a customer from when they first opened up, before they had construction even in the works. I was getting my B12 injections and laser hair removal with them.
It took me a year to decide on doing the Hormone Replacement Therapy they offer and ended up having to walk away from doing business with them for everything (and sadly I just seen they are now offering Botox which I get done 4 times a year so they could have gotten my business there as well)
When I decided to go for it I was told after paying for my labs it would be a quick and seamless appointment. I was told they would call me in 5 days for the consulstation and my results and after waiting 2 weeks I had to literally show up in person just to see if they got my labs because nobody called me. I called after a week and I was told someone would call me back with my labs and nothing. So after having to drive 45 minutes from home to go into the office in person just to see if they had my results the receptionist treated me like I was the problem and I would have to wait another 2 weeks for an appointment because there was no availability. However I could of paid another $75 dollars that day for someone to discuss my labs with me???....
I was never offered to schedule at another location. She didn t apologize that nobody got ahold of me. Instead she claimed I had a voicemail that wasn t set up??? I couldn t believe all this just to get an appointment but they were able to charge $99 for the lab work as a walk in the very same day?? They would of also charged me $75 that day I walked in just to discuss my labs but still no actual appointment.
I loved the esthetician she was great! However it s unfortunate I won t return for future services with her because of the guest experience as a whole.