Lisa Coles

Review of Mac Churchill Acura

My husband and I purchased a vehicle here in Dec 2...

My husband and I purchased a vehicle here in Dec 2015. He has brought it here for service since that time. Each time is an effort in frustration because they won't offer a loan vehicle unless your service is more than 2 hours. They apparently don't know what service you need until you get there, because each time he arrives, only to be told his car will take longer and he can have a loan vehicle-- which of course is never ready at that time. Our last visit was the topper, in which they advised that the car needed a differential service. We trust that the dealer knows what the maintenance schedule is, and agreed to it. My husband, later feeling uneasy, pulled out the service records, only to find that the differential service had been done at a prior visit-- about 4,000 miles early. Apparently following their own maintenance schedule is too much for these folks. We left messages for the service director, as well as emailed him, and never heard back from anyone but the advisor. They did offer to credit for the service, but in attempting that, charged for it again! Eventually all got worked out, but a) I am urging my husband to find another dealer and b) we have still never heard back from the Service Director. As the daughter of a long-time Service Manager, I can safely say this place is in need of some help.