I have to say this is a first bad review I've left...

I have to say this is a first bad review I've left for any hotels in all these years. I arrived tonight, checked in my booked room, it's a SMOKE room, the smell is so strong I immediately asked to be switched. I never asked for a smoke room and their official website never asked my preference. The lady at front desk told me they are fully booked (it's a regular workday, a Thursday) NO other types of room whatsoever is available even if I could pay more. She offered to send up an air refreshener for the night. I didn't want to ruin my mood so I said okay. I left for my dinner reservation. I came back to the same stinky room. When asked they said they sprayed my room and could I still smell smoke? It was actually so hard to believe they treat customers like this, I said please send me the air refreshener, how can a smoke room not be smelling like smoke with just a one-time spray?! 20 minutes later, at 10pm, they sent me an air refreshener. As I plugged it in and got ready to take a shower, I found the window between the bathroom and bed broken so I have to sleep overlooking the bathroom tonight. So very disappointed. I've stayed in a motel's room that's more neat and upgraded than this room. Their service doesn't help at all. The whole experience is very bad.