Upon our arrival we encountered three very long li...

Upon our arrival we encountered three very long lines at the registration desk. It turned out the computers were down and registration was a mess. It took almost 30 minutes for us to get registered . More than that though was finding out that there is no air conditioning available in the rooms. As crazy as that sounds there was a need! Our room was 76 degrees when we first entered it, by morning it was 78 degrees. Everyone of the staff members we spoke to said they were aware of this and that they constantly receive complaints from guests but there is nothing they can do. One member of the staff told us that the system needed updating and they had been talking about it for years. Giving the fact that everyone knows of this problem and that they receive many complaints from their guests you would think they would inform you of this after you stand in line waiting to register for 30 mins!

We travel to Niagara Falls often and we would never even consider this hotel again.