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Gelsomina W

4 years ago

Appalled by the disrespect and attitude my husband...

Appalled by the disrespect and attitude my husband received when questioning the ridiculous unfair PROFILING rate increase after being loyal members for over 9 years. Needless to say we cancelled because of the unprofessional explanation and because we found out other people received lower rates than us, this WILL backfire on you Oxford, I promise. I honestly just hope the club goes bankrupt and closes and I hope you lose all of your loyal old members. The rates do not offer tanning, spa treatments, or anything. Just out dated equipment and a smelly old sauna and steam room. Extra $ for classes. I would also like to bring up an incident that happened a few months ago (I should have cancelled my membership then) how a woman named cy told me I wasn t myself that I didn t look like my photo on my ID and made me walk all the way to my car and get my drivers license to prove it was me. That s the kind of treatment you get at this club. I never received a phone call or email about the incident from a manager. Just a sorry . I will tell everyone I know how horrible this place is from now on.

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