Mike Hood did a great job handling my car for serv...

Mike Hood did a great job handling my car for service. He gets 5 stars.He should not be docked any credit for a great job.

I have seen this grading program at other dealers and think it is bad: Agents get graded on a perfect score or fail basis. It is rarely that black and white. Why set up 5 grade levels if it is only pass or fail anyway. And there is ALWAYS some graduated degree of success on any work, so why force the service person into an arbitrary situation, where he lives or dies on the result?

The car was wet and washed, but hood still had easy to remove greasy fingerprints and bird spots on it which the cleaning people should have handled.

Also, my expensive highest level maintenance and damage package should have covered under the bumper scratches and I am disappointed it doesn't. I think the salesman who signed us up for that fudged on his description of how great the coverage was supposed to be.