I asked for a room with a view and one agent set m...

I asked for a room with a view and one agent set me up with a great view but when I trouble with my credit card and walked to the side to fix the issue and came back, he gave me an older room on the first floor, no view. I went to another agent and he promised to fix it but his boss looking gangsta pulled me aside and said I would have to pay for the view which neither agents mentioned. Angry, I took the bottom room. Then I told them a new credit card was being FedEx'd and to tell me when it came. I asked everyday for four days. They said nothing came. But upon check out, a postal handling fee of $5 was on there and showed they did get it two days prior to checkout! They charge $5 to hold your mail and not notify you it came? Needless to say, I was not charged the $5 but after my complaints, the manager gave me a bottle of wine of my choice. It was nice but I don't drink. I will never stay there again.