Ayanna Eubank

Review of Alliance United Ins. Co

I wish I saw the reviews before taking my brokers ...

I wish I saw the reviews before taking my brokers word of Alliance Insurance being a reputable company. They are not, they lied and took my money with no intentions keeping there word during this pandemic. More then likely they have taken advantage of plenty of people during this COVID19 situation. They really need to be out of business CLASS ACTION LAWSUIT! And, I think my Broker at Unity Path Insurance formaly Busy Bee Insurance, of whom I have not spoken with since we the first phone call, is in on it as well. My broker disappeared and now I'm speaking with her manager.

During this COVID19 pandemic there is a moratorium (A legal authorizes action to postpone payments for a period of time) put in place do to everyone being laid off and/or having a reduction in income. Along with talking to my Broker at the time Angela from Unity path Insurance we were both told I did not have to make a payment until June 29. And, my coverage would not be disturbed (I would still have coverage). So, I did as I was asked and called more then once along with my broker to make sure everything was truly stated as befote. I called to make a payment and the system was not working it kicked me out twice and sent me back to the same person customer service. Who stated and, "put in the notes" that the system was not working right that day. I asked if I could make the payment online and she said yes. I inquired about the rewrite fee of $9.00 that would be attached to my online payment and I was assured that would not a problem. I also, wrote in the comment box and ask why there was a rewrite when my intent was not to rewriting my policy but, to make the required payments. I made my payments before they where due.

Today 5/10 I talked to Kelly a supervisor in the underwriting department at Allaince Insurance Company I was informed that my policy had been rewritten when I made my payments online and not with the automated service. Therefore, I did not have any coverage on my vehicle for the date of my accident Ain't that a "B"! I went round and round trying see if the policy could be changed. Being that (supposedly) the phone calls where recorded. I was told I could cancel my policy but I would not be refunded my money at abefore.

Again, they really need to be out of business CLASS ACTION LAWSUIT! Espeshially, now that I see these ratings.