Sunny Das

Review of PC World

Good Customer Service But Long Queues

Good Customer Service But Long Queues



The gentleman on the phone said that they can price match it and then i went to the store but there were 6-7 people waiting at customer services and only 2 computers to process refunds and returns. This was not a gripe because i had time to kill but if you were in a rush it would be difficult and because it was a reservation and price match it would not be valid next day

The lady who served me in store was a new hire and therefore was fuzzy about procedures including price match but luckily i had my tablet so that i could show her the price match because she was not sure and to clear up confusion. Then she was satisfied and then released the coffee machine to me which i then paid for and left.

The moral of this story is if you do a price match on the phone make sure you get some proof of the lowest price and website that they specify (phone,tablet,printout) because then you have got a leg to stand on and this will help if you have any confusion as to lowest price.