Second time in the hotel but very disappointed thi...

Second time in the hotel but very disappointed this time. Location and room is nice but service is extremely poor. It took more than 40 minutes for the luggage to be sent to the room despite we called three times asking for it. Front desk is not even picking up the phone after our first call so the call goes direct to the conceirge. We almost just go downstairs and bring it up ourselves. It is only one small carry on luggage! And they constantely told us it is on the way which still took 15min after that was said. Moreover, the complementary bottle water is missing when checked in and it also took additional effort to get it. Whats more, this is the only hotel ive ever lived that offer only ONE piece of writting paper in the room each day!