The The day I came , the reception told me that he...

The The day I came , the reception told me that he couldn't find the reservation with my name. Because the registration the system registered another name with my membership!
Then the reception tells me it's entirely booked, can't give me upgraded. Disappoint about this hotel from the beginning. Rude and bad service. Maybe they're inherited this facts from the King of Spain?!
This morning I'm in breakfast, I found a mosquito on top of watermelon, super gross. Such dirty unhygienic hotel!
The manager had good way to hold all situation, she is definitely are capability smart women!