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This is my second attempt, the first disappeared; ...

This is my second attempt, the first disappeared; which makes this one more abbreviated. I loved most of the staff. However, I have 2 issues with my husband's post-op experience. #1- I was not given a tracking number for the surgical waiting room and the volunteer desk was unattended. A nice employee went above and beyond by "tracking" down the "tracking" number so I could watch the board in the surgical waiting room. #2 - due to some complications and the lateness of his out-patient surgery, my husband had to spend the night. I left at midnight before he was transferred to 3A. I called at 2:45 AM to check on his status. The person answering the phone was very adamant and inflexible about giving out information unless I had a PIN! I appreciate TMH's security measures provided to protect the patient's privacy. She insisted that my husband had the PIN and should have given it to me (I know he was a clueless as I since he was dizzy and nauseated) and said she would have him call me with the number IF he wanted me to have it! I told her not to wake him for this, then hung up and cried! But I am tenacious when it comes to my family and called back. Luckily I got his nurse: I rattled off his SSN, DOB and address. The nurse responded appropriately and filled me in on how he was doing. Hospital policy should not be so cold and uncaring that a patient's wife would be denied access to updates on her husband's condition.

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