wifetess

Review of Mueller Services

Recently had Mueller inspector out to do exterior ...

Recently had Mueller inspector out to do exterior home inspection at the request of MetLife after we filed a claim for a 60' pine tree that fell in our yard in March. MetLife wanted to see what other risk exposures were present which prompted the inspection. We requested to be present at the time of inspection so we could do a walk through and understand the process. After all, it is our home, our property. Inspector showed up unannounced with no appointment and my son who was visiting from out of state walked through the property with him. The photographs he provided MetLife were in vivid color except for the roof. They were in black and white and completely blurred. The design of the shingles were not consistent with mine. My roof from the back of the house is barely visible from any point in the back yard and yet the photograph of the back roof was a close up of a full roof. I compared the photos to stock photos on the internet. He actually used internet pictures of bad roofing and submitted them to MetLife! Today I questioned the inspector about the use of Google photos of my home from 15 years ago. We have since replaced all our windows and the roof is less than 5 years old. I also asked him if he got on the roof to take photos. I knew he did not as my son was present. He said he used a selfie stick which was not true...again my son witnessed his entire inspection. He began yelling at me and said it is not his fault that I have issues with my home. I told him the only issue is that he used fraudulent photos against me which now has jeopardized my home owners insurance renewal. He hung up on me.