I had a rather exceptional experience with Monroe ...

I had a rather exceptional experience with Monroe Properties.

I was moving up from Florida so I didn't have a chance to see the properties myself. One of the associates, Morgan, went out of her way to record and send me complete video tours of each place that interested me.

One of the property managers, David, worked with me for the duration of my stay. Whenever I had a maintenance issue or even so much as a question about the property, lease, anything - he always responded within 24 hours.

In the middle of my lease, I got a new job up north and had to move to out early. David worked with me to advertise the vacancy and get a new tenant in so I could successfully terminate my part of the agreement.

I had zero problems getting my deposit back. I cleaned the place, made sure to have maintenance walk through the place afterwards, and they quoted my refund (on paper) on the spot. The check came in the mail 45 days later.

Richmond itself grew on me very fast - it's quickly becoming a cultural hot spot. If I'm lucky enough to find myself here again, Monroe would be the first landlords I'd contact.