Buyers beware. This company is scamming customers ...

Buyers beware. This company is scamming customers with over priced doors. They won t give you any pricing online or over the phone. They send an over zealous rep to your home to try and sell the deal. Doors are extremely over priced. They show you a door starting at $20k and then take off all the amenities to make it affordable. Total scam! Once you sign a contract there is virtually no more communication from them.

On 6/20/19 I made an online inquiry about replacing a patio slider door with a french door. Someone named Morgan responded asking a series of questions, and scheduled an appointment for 7/28 at 2:00. On 7/18 I received a call (couldn t quite get the name) I think it was Jason, asking me to call to confirm my 7/28 appt. during that call the rep asked me the same series of questions as the previous call and asked several times if me and my husband would both be available for the scheduled meeting. I told him just I would be at the appointment.

After that call I received 4 more calls and one text message from Nicolas, Niko all canceling my appointment. I called back and told the rep that I would not be rescheduling. All of a sudden they resolved whatever issue they had and could have someone here by 10am on 7/28. Needless to say no one showed up.

After emailing the rep, Jan Domek, she assured me that it was just a mix up and someone would be at my house the next day to measure the door and would bring a gift card for our trouble. The guy showed up to measure (had no gift card) said he ran out of time and was going to the nearest store to get one - he never came back!

This company tells you that the over priced door is being costumed made so will take 6 - 8 weeks. After 3 months of waiting without any correspondence from the company or the rep who was sold excited to sell us this door, I inquired about an ETA. No one responded. After two weeks of emailing, texting and calling I received a letter in the mail from Renewal by Andersen with one sentence. We have decided not to go ahead with your order.

This company is a huge scam so buyers beware. We found another company that offered a better door at a third of what Renewal by Andersen was trying to sell us. Stay away!