Theophilus Frimpong

Review of Tynan's Volkswagen/Nissan

I know this is a business and thus they need to be...

I know this is a business and thus they need to be profitable, however this shouldn't be done at the expense of the customers. I purchased a used VW car from a third party that passed all tests required by law to be on the road. Knowing the bare minimum was not enough, I took my car here for a basic diagnosis along with their opinion on things I should immediately fix. They did this and suggested a ridiculous number of fixes, which was fine because I asked for this. I then narrowed down the "repairs" to what I thought were necessary but the final bill was North of a few grand which sucked but was expected. After taking my car out, a few weeks later my steering wheels were locked up with the error code "steering column defective," something i guess their initial diagnosis did not detect. I then towed my car to them as I was still foolishly under the impression that having dealers fix cars was the best thing. After telling them exactly what the problem was, along with the error code being displayed by the car, they performed another "diagnosis" without my knowledge just to print me a list of recommended fixes they had already diagnosed a few weeks ago (Each diagnosis is charged to your bill). They then arrived at the conclusion that I needed my steering column replaced, the service I already asked for as soon as I walked through the door. After this expensive fix, a week later while at my college in Golden, the same error of "steering column defective" reappears and puts my car in a no start condition. Now I was just frustrated because not only was I already charged for this to be fixed, I was now over 20 miles away from Tynan's which made for a very expensive towing bill. To make matters worse they charged me for another expensive diagnosis along with another charge to fix the same problem they had claimed to fix about a week before. Their explanation was that there were 2 columns and that I needed to replace this "second" column as well. I was shocked as not only did I think their service would be under a warranty of at least 1 week, I still couldn't figure out how this problem was not detected in the numerous times they charged me for a diagnosis, especially during the session in which they supposedly replaced the first column. I then payed my bill and left their lot just to discover that my car no longer responded to unlocking or locking through the remote, something that was not a problem when I took the car to them. The worst part is the fact that nobody felt the need to tell me this problem had arisen during their repairs. I then drove back to them to complain about the remote no longer working for any purposes but for starting the car. They then admitted that, after their services, my car stopped responding to my remote, that I'd need to order another remote through them which would be ordered from Germany for a few hundred bucks. Feeling I had not choice, I then payed for this order which took a few days. Upon arriving to pick up my car, they gave me my old remote along with the new one and stated that they weren't sure what happened but my old remote was working again. This annoyed me as they did not offer to take back the new remote that they had convinced me I needed for a refund. So if you've read the above, then you may have arrived at the conclusion that my experience with Tynan's Volkswagen has not been great. I now have the feeling that problems arrive with my car when I take it here. I do not plan on ever going back here and will never purchase another VW car once it's time to get a new one because I cannot tell if the issue lies with this place or the manufacturer.