While I am impressed with the bedside manner and c...

While I am impressed with the bedside manner and care I received from Dr. Michael Trainer, his PA Jason Zarn, and Dr. Otten, I can not recommend this office due to the disorganization of the office staff.

Here are the following problems I've had:
-Showing up to an appointment where they thought I was being seen for a different problem, despite clarifying what I was there for while scheduling (multiple injuries)
-Failure to send a referral properly to a neurologist. Was told they didn't take my insurance (they did) after multiple attempts to reach someone at the office. Was also told they called me and left a message, they didn't. After clarifying with the neurologist's office, they said they never received my referral. Curious who they sent my information to the first time. Can you say potential HIPAA violation? Then, after leaving a message at AOSM with the specific information they needed to send the neurologist to prevent, they still didn't give everything. This resulted in about four months of delayed care, and a costly bill for me since it spilled over into the next calendar year, whereas my 2018 deductible had been met.
-I just now received a bill for services rendered over 2 years ago. When calling for clarification, I was simply told it was because they had switched to a new system. I am traveling for work and have no access to my records to verify that what they are saying is true, and after all of the disorganization and I have seen, I have a really hard time trusting them.

It's a shame the office is such a mess because the quality of medical care is great, but it is simply not worth the headache of so many office errors.