The quality of the product seems to be going downh...

The quality of the product seems to be going downhill, and their customer service is HORRIBLE!
I bought a really nice Gerber knife online a couple years ago, the pocket clip broke about 6 months ago. after several emails back and forth and trying to call and talk to a real person (nearly impossible) i finally have my replacement. at one point UPS lost my package, and even though i was told by UPS that the shipper must file a claim, Gerber refused to do so. Luckily I have an awesome UPS guy and he was able to track it down for me. When this new knife eventually needs to be replaced, it will not be another Gerber.